Return & Exchange

We deliver worldwide using express courier for Order Over $49.00.
Getting products to your hands as quickly as possible is our very first priority.

01

If you are not satisfied with our products, you can return the new and unused products together with the original packaging and invoice within 7 days after the goods collection. Please notify us your intent to return by email with order number, reasons for return and relevant photos.

We will confirm the return process with you and arrange an address for return. You will need to return the product at your own cost.

02

We cannot accept exchange or return of previously assembled, open packaging or damaged items, discounted display items.

03

We will give you a full refund by the same method as your original payment for products that are returned with the invoice, and the refund will take 7-14 days. The amount refunded back to you will be charged an 15% restocking fee.

04

Warranty services will be provided to ensure the products are fully functional within the warranty period.

05

Solessy reserves the final right to interpret the terms and conditions herein.